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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kelly Joe Ray

December 11, 2024

5  out of  5
rating by Kelly Joe Ray
"Been covered by this office for years…They are professional, courteous and knowledgeable. I appreciate the the way they have handled my claims…I highly recommend them!"
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Latavia Wright

December 11, 2024

5  out of  5
rating by Latavia Wright
"Great company. Friendly people very nice. Very helpful."
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Adolphus Person

December 11, 2024

4  out of  5
rating by Adolphus Person
"Hello and Happy Holidays . I personally have only had good experiences with the company and Ms. Rhodes since joined State Farm Family"
We responded:
"Thanks for taking the time to give us a review Mr Person! I see we still didnt get that elusive 5th star!!! HaHa. But I am happy to see your comments so I will take that as everything is good! Call us if you need us - Merry Christmas and Happy New Year - thank you for your business! Take care and you know where to find us if you need us - ☎, 🚶‍♀️📍, 📲, 💻 (Call In, Walk In, Text or Email!) -Patty"
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Dorothy McDonald

December 4, 2024

5  out of  5
rating by Dorothy McDonald
"The best Agent around Always a phone call away To answer all and any questions..."
We responded:
"Thank you Dot - we appreciate your time and your ⭐⭐⭐⭐⭐ review - exactly what we strive for - Merry Christmas to you and Bob - Thank you for your continued business/support! Take care and you know where to find us if you need us - ☎, 🚶‍♀️📍, 📲, 💻 (Call In, Walk In, Text or Email!) -Patty "
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Nichole Moore

November 22, 2024

5  out of  5
rating by Nichole Moore
"Switched to State Farm over a year ago. The customer service is top notch! I have recommended them to many people since and they have been extremely satisfied as well."
We responded:
"HI Nichole! Happy Thanksgiving Week 🍗🍗! Thank you for your review - we appreciate your feedback and your business. We are thankful for customers like YOU! Take care and you know where to find us if you need us - ☎, 🚶‍♀️📍, 📲, 💻 (Call In, Walk In, Text or Email!) -Patty "
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Brandon Mcmahan

November 15, 2024

5  out of  5
rating by Brandon Mcmahan
"Wonderful group to work with, always able to help you and give you options to best suit your needs."
We responded:
"Thank you Brandon! It's our pleasure to work with you and your family, too! Thank you for taking the time to review us - it means alot! We hope you and your family have a Happy Thanksgiving and hope to see you before the Christmas season. Thanks for your business, take care and you know where to find us if you need us - ☎, 🚶‍♀️📍, 📲, 💻 (Call In, Walk In, Text or Email!) -Patty"
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Devonda Smith

November 12, 2024

5  out of  5
rating by Devonda Smith
"They are the best hands down. They even take the time out to call and wish you a Happy Born day. So sweet and caring❤️❤️"
We responded:
"Hi Devonda!!!!! What a thoughtful review!! Thank you for taking the time to compliment the team - you are correct - they are the best hands down! Thank you for your business and we hope you have a wonderful Thanksgiving!! Take care and you know where to find us if you need us - ☎, 🚶‍♀️📍, 📲, 💻 (Call In, Walk In, Text or Email!) -Patty"
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Sheritta Hill

November 12, 2024

5  out of  5
rating by Sheritta Hill
"Always there to answer any questions I might have in a timely manner. Always give full detail and make sure understand exactly what’s going on. I am very happy about my agent. 😊"
We responded:
"HI Sheritta! Trying to keep that "timely" thing going with google review responses, too! Hahaha. Thank you SOOOOO much. We try hard to be there for you!! We appreciate your response, your business and hope you have a wonderful Thanksgiving!! Take care and you know where to find us if you need us - ☎, 🚶‍♀️📍, 📲, 💻 (Call In, Walk In, Text or Email!) -Patty"
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brianarters

November 6, 2024

5  out of  5
rating by brianarters
"Great agency with amazing customer service. Jen was incredibly helpful and kind. She got the policy moving fast, was very responsive and I will recommend this agency to anyone and everyone. Saved a lot of money every month, also. Great agency!"
We responded:
"HI Brian and thanks for that stellar review! We appreciate your kind words. Yes - Jen is amazing and I am so thankful to have her, as well as, the rest of the team. They make coming to work an "absolute joy!" Look forward to meeting you - thanks for your business! Take care and you know where to find us if you need us - ☎, 🚶‍♀️📍, 📲, 💻 (Call In, Walk In, Text or Email!) -Patty"
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Sonja Stark

November 5, 2024

5  out of  5
rating by Sonja Stark
"With our business, we have multiple policies with Patty, and it makes things so much easier. If I ever have a question, they help me instantly. Thank you for being there thru the years and making my job easy!!"
We responded:
"Hi Sonja and thank you SOOOO much for your review! You made our day and made all of us smile! That is what we strive to hear so thank you for reinforcing that what we do - does make a difference and thank you ALL for your business ♥"
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Derek Ayers

October 21, 2024

5  out of  5
rating by Derek Ayers
"It's a Great Day to be covered by Patty Rhodes and her team. They are very knowledgeable and helpful. I will always recommend!!!!!!!"
We responded:
"Thank you Derek! And we appreciate you, your patience and your business! Thanks for taking a moment to review us - it means alot and thanks for the biggest compliment of all - being will to recommend us. That is priceless. Take care and you know where to find us if you need us - ☎, 🚶‍♀️📍, 📲, 💻 (Call In, Walk In, Text or Email!)"
Profile photo of David Carr

David Carr

September 23, 2024

5  out of  5
rating by David Carr
"Patty and her team are awesome! They truly care about their policyholders and are committed to delivering the best customer service."
We responded:
"Thanks David - why yes we are, thanks for noticing! And from our lunch and learn session - you guys are as well! ServiceMASTER of the Southside rocks! ⭐⭐⭐⭐⭐ Thanks for the lunch and learn session "
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Victor Sanford

September 9, 2024

5  out of  5
rating by Victor Sanford
"First I would like to commend Brandi Byrum on her professionalism. When I arrived a prepared quote with every cost saving opportunity already applied was reviewed. Brandi was very knowledgeable and made recommendations where she thought needed, but the decision was always left to me. The rates for both Auto & Home were tremendously better than my previous insurer. I moved both my Auto & Home insurance to State Farm. Very pleased!!"
We responded:
"Thank you Mr Sanford - for your glowing review. Brandi is definitely an asset here - as is the rest of my amazing team. I am glad to hear that she made valuable use of your time by have as much prepared ahead of time as possible. We know your time is important! Also elated to hear that we were able to save you money, too! That is always a goal for us 👍 . Welcome aboard & thank you for your business! You know where to find us 📍 if you need us - ☎, 🚶‍♀️, 📲, 💻 (Call In, Walk In, Text or Email!) "
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Steve Black

August 26, 2024

5  out of  5
rating by Steve Black
"Brandi & Kisha did a great job in sending me quotes for homeowner’s & car insurance. Patty followed up to welcome me to Franklin & make sure there were no issues with my coverages."
We responded:
"HI Steve and thank you for your response! Looks like it was a "group" effort here. Welcome aboard, welcome to the area, thank you for your business! You know where to find us 📍 if you need us - ☎, 🚶‍♀️, 📲, 💻 (Call In, Walk In, Text or Email!) "
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John Lester

August 14, 2024

5  out of  5
rating by John Lester
"Jen and Patty with State Farm insurance were an amazing group to work with! The flexibility to be able to text them or call them directly with all my questions and concerns was so nice. They handled everything for me, and I had very little work to do on my part. They saved me right around $200 dollars a month with a bundle deal. I can’t not thank this group enough! I highly suggest reaching out for a quote!"
We responded:
"Good Morning and thank you for the raving review! I apologize it has taken me this long to respond - we had a family situation that had me out of the office a couple of days last week but might I add - it was refreshing to come into the office today to read these reviews! I have an amazing team and am so grateful for them. Thank you for your business- I am elated that we were able to save you that much money! Tell a friend! 😉"
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Melissa Rose

August 12, 2024

5  out of  5
rating by Melissa Rose
"Patty is a dynamo!! Give her a call for great service!"
We responded:
"Thank you Melissa! We appreciate your review and might I say it is a pleasure working with you as well - take care and let me know if I can help you with anything! "
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Debbie Bradshaw

August 9, 2024

5  out of  5
rating by Debbie Bradshaw
"I wouldn’t leave Patty and State Farm, they are the best and truly work for you ."
We responded:
"Thank you Debbbbbie! We really appreciate your 5 star ⭐⭐⭐⭐⭐ review. We are so happy you wont leave us - without people like you - we would not be here. Thank you for your support and your business! You know where to find us 📍 if you need us - ☎, 🚶‍♀️, 📲, 💻 (Call In, Walk In, Text or Email!) "
Profile photo of Janeen Bailey

Janeen Bailey

August 9, 2024

5  out of  5
rating by Janeen Bailey
"Absolutely love this group..The staff is amazing and beyond helpful..Definately got us the best prices..We just changed bike insurance to her because the price and coverage was so great..They periodically check on you and that means alot..Great quality, fantastic prices and they treat you like family"
We responded:
"HI Janeen! O my goodness - thank you for this. Makes our hearts smile. No one likes insurance for sure, but we do try to make the experience as *bright* as we can and THIS helps me to see that we are making a difference. I have the best team and cant wait to share this with them.... Thanks for your business and you know where to find us if you need us... 📲 , 💻, ☎, 🚶‍♀️.. (text, email, call or walk in!) "
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Robert Deschamps

August 8, 2024

5  out of  5
rating by Robert Deschamps
"They are friendly and things done in a timely manner."
We responded:
"Thank you Mr Deschamps! And I typically respond to reviews in a much more timely manner than this but have been out of office with a lame pet ☹ but did want to take a moment to thank you for your review. We do strive to take care of business quickly and efficiently so thank you for acknowledging that and THANK YOU for your business!! 🤩"
Profile photo of Morris Clay

Morris Clay

August 6, 2024

5  out of  5
rating by Morris Clay
"Patty was a Godsend when it came to dealing with a devastating time for me and my family. She and her staff are ALWAYS courteous and professional, as well as knowledgeable. Patty treats you like family, and that's important. I would recommend Patty and State Farm to everyone I know. Truly a blessing!"
We responded:
"Thank you Mr Clay!!! We really appreciate you and your kind words. ♥ We are privileged to be of service to you and your family and yes - you are definitely part of the State Farm Family! Thank you for your business and if you need us - you know where to find us! Take care..... "
Profile photo of Bone Butler

Bone Butler

August 6, 2024

5  out of  5
rating by Bone Butler
"Quick straight forward replies!"
We responded:
"HI Mr Butler! Thank you so much. Coming from one straight shooter to another - I appreciate your questions and overall inquisitive-ness about your insurance program. I wish more people had the desire to understand it like you do - it makes our jobs alot easier. I am sure that comes from your business background. 👍 Once again - thank YOU for your business. We truly appreciate it. "
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wanda artis

July 31, 2024

5  out of  5
rating by wanda artis
"I think this is by far the best insurance company to date"
We responded:
"Hi Wanda! Whadda comment! 🤗 Thank you so much - you have made us all VERY happy today. I cannot wait to share this with the team. Thank you again - we appreciate your business and look forwarding to working with you for many, many years! "
Profile photo of Kandy Lewis

Kandy Lewis

July 29, 2024

5  out of  5
rating by Kandy Lewis
"It is so nice to have an agent that I can contact with a request or concern and Patty Rhodes and her staff are always willing to make me feel important. I have been working with Brandy and could not be more pleased with her customer service and knowledge, Thank you for being the best State Farm!!"
We responded:
"Thank you Kandy! And just think - Billy & were working with you at the bank when Brandi was just a toddler!!! Time flies and comes full circle. Back then - you were helping us. And now - we have the honor of helping you. Thank you for your business and your support! "
Profile photo of Nicole Wilson

Nicole Wilson

July 26, 2024

5  out of  5
rating by Nicole Wilson
"I recently had the pleasure of working with Patty Rhodes for both my auto and life insurance needs, and I couldn't be happier with the experience. Patty's professionalism, knowledge, and dedication truly stand out. From the start, Patty took the time to understand my specific needs and provided me with tailored insurance options that offered the best coverage at competitive rates. She explained all the details clearly, making the entire process smooth and stress-free. What impressed me most was her responsiveness and willingness to go the extra mile. Whether I had questions about policy details or needed assistance with claims, Patty was always just a phone call or email away, ready to help with a friendly and positive attitude. Patty's expertise in both auto and life insurance gave me peace of mind, knowing that I am well-protected. I highly recommend Patty Rhodes to anyone looking for reliable and personalized insurance services. She truly cares about her clients and works hard to ensure their satisfaction. Thank you, Patty, for your exceptional service!"
We responded:
"Good Monday Morning Nicole!! Thank you so much. I am It was my pleasure working with you and your family . And I know how much Billy likes working with Herman - they are a mess. The stories Billy tells about the jokes - hahahah! I am here for whatever you need and whenever you need it - just a phone call/email/text away.... Hope to see you sooon! Thank you for your business. 😊"
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Deborah Bryant

July 19, 2024

5  out of  5
rating by Deborah Bryant
"Recently had to change insurance agents. Patty is phenomenal. She is kind, has not only communicated with me via text but also on a long telephone call covering every detail of my policies. Patty offered suggestions and provided me with details, some of which I never knew. This is the Agent you want if you are looking for someone who treats you with respect and works honestly and diligently to set things straight. Her office staff are also up there with Patty - so kind and caring and ready to help."
We responded:
"Oh My Goodness - thanks Mrs Debbie! We really appreciate your review. 😊😊😊 Cant wait to share this with the team. This is exactly what we STRIVE for. Thank you for the feedback, welcome aboard and have a great weekend! Sidenote - hope you feel better!"